FAQ

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Payment: I accept the following forms of payment, available through PAYPAL. If you would like more information regarding Paypal's services, click the image below.  Payment via personal check or money order MUST be arranged BEFORE you make a purchase.

Packaging: All of my items are beautifully wrapped inside small jewelry ziploc bags, then placed in sheer organza drawstring pouches, and all of the items are packaged in gift boxes.  Ribbon is added and my personal LGD ribbon wraps it all up. It comes as a present to yourself or perfect enough to give to someone else in your life.

Shipping: The shipping method varies. If you live in the U.S.A. it is recommended that you use USPS Priority with tracking (this usually costs no more than $5). If you live overseas the best shipping method is Federal Express. In the past it has taken far too long for customers to receive their items and quite frankly, I have a difficult time with the stress. I want you to be extremely happy with your purchase and with me, and to make that happen I will use FedEx as a shipping method to anyone outside the U.S.A. The cost can run between $10 to $28 US Dollars (depending on distance and weight). If you would like insurance, please request it at the time of purchase as I will not be responsible for anything damaged in shipment ($1.30 extra).

Returns & Exchanges: At this time I do not accept returns and I do not do exchanges for anything custom-ordered. I will however, give an exchange for something that does not meet your expectations (within ONE week of receiving the item, notify me via email: lauriegaledesign@aol.com ).

Custom Orders & Private Work: Typically I am able to take on private orders. If I have more than six I usually hold back and use a waiting list to keep from getting too far behind. With private orders we discuss your wants and needs. I give you an idea if it's possible (usually anything can be done) and we proceed. I take a 60% deposit of an estimated final cost. Upon completion (usually six weeks) your 40% is due and your item is mailed out via Priority mail with tracking. If your item exceeds $550 dollars insurance is provided for your safety and mine.

Repairs: If by chance you put your jewelry on top of your car, get in, drive off and then watch it fly off the roof of your car as you back out... then you run over it, crushing it to bits... well, those sorts of things I cannot fix. I'll be happy to design something in its place (um, but you'll need to pay again...LOL). For general repairs I can easily fix those for you within the six months (free of charge), but you'll need to send $4.55 for the Priority Shipping to return it to you. After six months, I will still fix it, but there is a service fee of $15.00 for anything that needs to be torn apart, restrung, and/or rebuilt.  Resizing: if you purchased something either from my website or through an auction and have asked me to resize your bracelet, please expect it to take an additional three to five days to receive. Fitting in resizing time is difficult since the bracelet has to be completely taken apart and then rebuilt. It isn't a bother, annoyance, or a problem, it just takes a bit of time. Thanks for understanding!

Care & Cleaning: Almost ALL of my designs are made from solid sterling silver (but from time to time I use 14kt sold or filled gold and copper things). Sterling does NOT like air, and all my things will come in seal-tight ziploc jewelry baggies to keep them away from general hazards. It helps keep them shiny and also clean. To polish your jewelry, please use a soft polishing cloth (if you would like to purchase one from me, please inquire, and they are $2.50 each). NEVER USE ANY SORT OF LIQUID SILVER CLEANER ON ANY OF YOUR JEWELRY AS IT WILL DESTROY THE NATURAL LUSTER OF THE SILVER. If you should have any other questions about your jewelry, please drop me an email and I'll help you in any way that I can. Thanks!

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Photography on Laurie Gale Designs & BYLGD:  ALL of the photos of jewelry on my website have been taken by ME. Unless given permission, you do NOT have the right to take the photos and use them for personal gain. You may, however, use them to keep in your own computer (for instance: if you purchased the bracelet and would like a photo of said bracelet). I do NOT mind that sort of thing, but taking my photos and using them as your own is stealing. I am the soul creator of EVERY SINGLE ONE OF MY WORKS and have poured my heart and soul into my work. It has taken me YEARS to acquire a good following of wonderful and kind friends (who are also customers) and it isn't fair that you take my photos and use them as your own. I will turn matters like this over to our lawyer and we will ask that you remove the photos immediately or actions will be taken. My images are protected under copyright so please respect my wishes and keep them here on my site where they belong. Thank you.

Take pride in your OWN work, in your OWN creations and designs. It might be flattery to redesign something that I have already made, but it isn't very kind to put "your stamp of creativity" on it when in fact, it was someone elses.

All other photos will have their credits beneath or included within the text.